Frequently Asked Questions
We understand that you might have many questions about the treatments and services we offer, especially if you are new to med spa care. Navigating all the options can feel overwhelming, and we are here to help make it easier for you. Our friendly team is always happy to answer your questions, provide personalized guidance, and help you decide on the right treatments for your goals. Feel free to call our office. We would love to assist you and, if you are ready, help schedule a consultation to get you started on your journey.
General Office Questions
Please be aware that our operating hours vary between our two locations.
Santa Rosa: Tuesday through Friday - 9 am to 7 pm
Larkspur: Tuesday through Friday - 8 am to 6 pm
You must notify us at least 48 hours in advance if you are unable to attend your appointment, allowing us to offer it to another client on our waiting list. We consider your appointment as a commitment, and failing to cancel within the required 48-hour notice will incur a $100 fee to compensate for the provider's time. You can learn more about our cancellation policy here.
Payments for treatments and services are non-refundable, as is standard practice in our industry.
Each treatment is charged differently. Some are based on a number of units, others on the number of syringes. Laser, radio frequency, and other services treatments are usually per encounter and most of these cost less if you purchase a series. Our prices are also found throught our website. If you have any questions, please call our office and we are happy to help, but please understand that the person on the phone is not a provider and will generally recommend that you come in for an in-person consultation.
We offer financing through CareCredit. CareCredit is an easy way to finance your treatments, often interest-free for six to 12 months, depending on your credit rating. We are happy to help you with the application before your treatment, so you can find the payment plan that works for you. Find out more »
Absolutely. Our consultation fee is $100, and this amount will be credited towards any service you choose within 30 days following the consultation. Some of our treatments require a consultation.
Yes, we offer a wide range of skin care products including Obagi, ZO, Elta, Plated, Color Science, Alastin, and more, available for purchase both online and at our two locations. We also have promotional offers from time to time so be sure to check our Monthly Specials.
General Treatment Questions
To accurately evaluate your lines and wrinkles and administer the injections, it is necessary for the skin to be clean in the targeted treatment area. If you arrive at your appointment wearing makeup, we will need to remove it prior to your treatment. Rest assured, you will have the opportunity to reapply your makeup before you leave our facility.
Bruising is possible with all injectable and laser treatments. Some more than others but best practice is to avoid ibuprofen and aspirin products as well as fish oil supplements for 2 weeks prior to your appointment. You can also start taking Arnica tablets 2 days before your treatment to help minimize bruising.
The perception of pain is highly individualized. The level of discomfort experienced from the same treatment can differ significantly among different clients. Nevertheless, we make every effort to mitigate any discomfort by utilizing numbing cream and lidocaine whenever possible. Our aim is to minimize any potential discomfort you may feel during the procedure.
Of course, it depends on the treatment you have selected. Visible improvements are typically noticeable within approximately 3 to 5 days after the treatment. During this time, you may experience a tighter sensation in the skin, along with reduced movement and wrinkling in the injected areas. It may take up to 2 weeks to fully witness the desired outcomes. For static lines and wrinkles, gradual reduction can occur over time, particularly with repeated treatments.
The necessity for more than one treatment depends on the specific procedure. Laser treatments, hair restoration, and Sculptra typically entail a series of sessions. However, the exact number may vary depending on your skin's individual requirements.
For neurotoxins, there is no downtime. Fillers may result in potential bruising and mild swelling. Hair restoration typically involves no downtime. With lasers, downtime varies depending on the equipment used, ranging from mild redness and puffiness to significant redness and bruising that can last for days. Rest assured that these possibilities will be discussed in advance.
Specific Treatment Questions
Botox and Dysport are neuromodulators. They relax certain muscles on your face so that movement of that muscle is minimized for the duration of the medicine's effect. When movement is limited so is the formation of lines. Dermal fillers on the other hand, plump up wrinkles and smooth out lines. Neuromodulators last 3-4 months on average and dermal fillers can last 6 months - 2 years depending on the product and placement. More information about Botox here »
Recovery typically takes 5–7 days for mild treatments and up to 10–14 days for deeper treatments. More information about CO2RE here »
Expect redness, peeling, and some sensitivity as your skin heals. Following post-treatment instructions ensures the best results. More information about CO2RE here »
Latisse is a prescription treatment for growing longer, fuller, and darker eyelashes. It works by extending the growth phase of your lashes.
Results typically appear within 8–12 weeks, with full effects visible around 16 weeks.
Possible side effects include redness, itchiness, or darkening of the eyelid skin, which are generally mild and temporary.
Both are neuromodulators used to relax wrinkles, but Dysport spreads faster, making it ideal for larger areas, while Botox is more precise for targeted wrinkles. More information about Botox here or about Dysport here.
Your provider will recommend the best option based on your treatment goals and the areas being treated. More information about Botox here or about Dysport here.
A neuromodulator is a treatment that temporarily relaxes muscles to reduce the appearance of wrinkles and fine lines.
They block nerve signals to the muscles, preventing them from contracting and forming wrinkles. More information about Botox here or about Dysport here.
Neuromodulators are effective for smoothing forehead lines, crow’s feet, frown lines, and more.
Wellness Questions
BPC-157 is a peptide known for its healing properties. It’s often used to support recovery from injuries, improve gut health, and reduce inflammation. To read our full article about what BPC-157 is, click here »
Benefits include faster recovery times, reduced joint and muscle pain, and improved overall tissue repair. We invite you to read our full article about what BPC-157 here »
HRT is designed to balance hormones such as estrogen and progesterone in women, while TRT focuses specifically on restoring testosterone levels, typically in men. Both therapies aim to improve energy, mood, and overall well-being. Do you have more questions about Hormone Optimization? Click here »
Candidates for HRT or TRT are usually experiencing symptoms like fatigue, mood swings, or low libido. A comprehensive evaluation, including lab work, will determine the best treatment for you. Do you have more questions about Hormone Optimization? Click here »