We understand that you might have many questions about the treatments and services we offer, especially if you are new to med spa care. Navigating all the options can feel overwhelming, and we are here to help make it easier for you. Our friendly team is always happy to answer your questions, provide personalized guidance, and help you decide on the right treatments for your goals. Feel free to call our office. We would love to assist you and, if you are ready, help schedule a consultation to get you started on your journey.
Start with Confidence
General Office Questions
What Are Your Hours of Operation?
Please be aware that our operating hours vary between our two locations.
Santa Rosa: Tuesday through Friday – 9 am to 7 pm
Marin: Tuesday through Friday – 8 am to 6 pm
What is Your Cancellation Policy?
You must notify us at least 48 hours in advance if you are unable to attend your appointment, allowing us to offer it to another client on our waiting list. We consider your appointment as a commitment, and failing to cancel within the required 48-hour notice will incur a $100 fee to compensate for the provider’s time. You can learn more about our cancellation policy.
What is Your Refund Policy?
Payments for treatments and services are non-refundable, as is standard practice in our industry.
How Much Do Treatments Cost?
Each treatment is charged differently. Some are based on a number of units, others on the number of syringes. Laser, radio frequency, and other services treatments are usually per encounter and most of these cost less if you purchase a series. Our prices are also found throught our website. If you have any questions, please call our office and we are happy to help, but please understand that the person on the phone is not a provider and will generally recommend that you come in for an in-person consultation.
Do You Offer Payment Plans?
We offer financing through CareCredit. CareCredit is an easy way to finance your treatments, often interest-free for six to 12 months, depending on your credit rating. We are happy to help you with the application before your treatment, so you can find the payment plan that works for you.
Would It Be Possible for ME to Schedule a Consultation Appointment Before Finalizing a Treatment Plan?
Absolutely. Our consultation fee is $100, and this amount will be credited towards any service you choose within 30 days following the consultation. Some of our treatments require a consultation.
Do You Offer Skin Care Products for Sale?
Yes, we offer a wide range of skin care products including Obagi, ZO, Elta, Plated, Color Science, Alastin, and more, available for purchase both online and at our two locations. We also have promotional offers from time to time so be sure to check our Monthly Specials.
Wellness Questions
What is BPC-157, and How is It Used?
BPC-157 is a peptide known for its healing properties. It’s often used to support recovery from injuries, improve gut health, and reduce inflammation.
What Are the Potential Benefits of BPC-157?
Benefits include faster recovery times, reduced joint and muscle pain, and improved overall tissue repair.
What is the Difference Between Hormone Replacement Therapy (HRT) and Testosterone Replacement Therapy (TRT)?
HRT is designed to balance hormones such as estrogen and progesterone in women, while TRT focuses specifically on restoring testosterone levels, typically in men. Both therapies aim to improve energy, mood, and overall well-being. Do you have more questions about Hormone Optimization?
How Do I Know if I Am a Candidate for HRT or TRT?
Candidates for HRT or TRT are usually experiencing symptoms like fatigue, mood swings, or low libido. A comprehensive evaluation, including lab work, will determine the best treatment for you. Do you have more questions about Hormone Optimization?
General Treatment Questions
Should I Remove My Makeup Prior to Arriving at My Treatment?
To accurately evaluate your lines and wrinkles and administer the injections, it is necessary for the skin to be clean in the targeted treatment area. If you arrive at your appointment wearing makeup, we will need to remove it prior to your treatment. Rest assured, you will have the opportunity to reapply your makeup before you leave our facility.
Will I Bruise?
Bruising is possible with all injectable and laser treatments. Some more than others but best practice is to avoid ibuprofen and aspirin products as well as fish oil supplements for 2 weeks prior to your appointment. You can also start taking Arnica tablets 2 days before your treatment to help minimize bruising.
Will the Treatment Hurt?
The perception of pain is highly individualized. The level of discomfort experienced from the same treatment can differ significantly among different clients. Nevertheless, we make every effort to mitigate any discomfort by utilizing numbing cream and lidocaine whenever possible. Our aim is to minimize any potential discomfort you may feel during the procedure.
How Soon Can Expect to See Results?
Of course, it depends on the treatment you have selected. Visible improvements are typically noticeable within approximately 3 to 5 days after the treatment. During this time, you may experience a tighter sensation in the skin, along with reduced movement and wrinkling in the injected areas. It may take up to 2 weeks to fully witness the desired outcomes. For static lines and wrinkles, gradual reduction can occur over time, particularly with repeated treatments.
Will Multiple Treatments Be Necessary?
The necessity for more than one treatment depends on the specific procedure. Laser treatments, hair restoration, and Sculptra typically entail a series of sessions. However, the exact number may vary depending on your skin’s individual requirements.
What is the Recovery Period?
For neurotoxins, there is no downtime. Fillers may result in potential bruising and mild swelling. Hair restoration typically involves no downtime. With lasers, downtime varies depending on the equipment used, ranging from mild redness and puffiness to significant redness and bruising that can last for days. Rest assured that these possibilities will be discussed in advance.
Specific Treatment Questions
What is the Difference Between Botox and Fillers?
Botox and Dysport are neuromodulators. They relax certain muscles on your face so that movement of that muscle is minimized for the duration of the medicine’s effect. When movement is limited so is the formation of lines. Dermal fillers on the other hand, plump up wrinkles and smooth out lines. Neuromodulators last 3-4 months on average and dermal fillers can last 6 months – 2 years depending on the product and placement.
What is the Typical Recovery Time for a CO2RE Laser Treatment?
Recovery typically takes 5–7 days for mild treatments and up to 10–14 days for deeper treatments.
What Should I Expect During the Recovery Process After a CO2RE Laser Treatment?
Expect redness, peeling, and some sensitivity as your skin heals. Following post-treatment instructions ensures the best results.
What is Latisse, and How Does It Work?
Latisse is a prescription treatment for growing longer, fuller, and darker eyelashes. It works by extending the growth phase of your lashes.
How Long Does It Take to See Results With Latisse?
Results typically appear within 8–12 weeks, with full effects visible around 16 weeks.
Are There Any Side Effects of Using Latisse?
Possible side effects include redness, itchiness, or darkening of the eyelid skin, which are generally mild and temporary.
What is the Difference Between Botox and Dysport?
Both are neuromodulators used to relax wrinkles, but Dysport spreads faster, making it ideal for larger areas, while Botox is more precise for targeted wrinkles.
How Do I Decide Whether Botox or Dysport is Right for Me?
Your provider will recommend the best option based on your treatment goals and the areas being treated.
What is a Neuromodulator?
A neuromodulator is a treatment that temporarily relaxes muscles to reduce the appearance of wrinkles and fine lines.
How Do Neuromodulators Like Botox and Dysport Work?
They block nerve signals to the muscles, preventing them from contracting and forming wrinkles.
What Aesthetic Concerns Can Neuromodulators Address?
Neuromodulators are effective for smoothing forehead lines, crow’s feet, frown lines, and more.
