After three years, things are finally getting back to normal around here, and we are thrilled to see so many of your beautiful faces walking through our doors again! During the height of COVID, we were very lenient about enforcing our cancellation policy, as we understand how difficult it was to both schedule and keep appointments with the ever-changing local regulations and different health considerations.
However, please note that beginning January 1st, 2023, we started reinforcing our previous cancellation policy.
Cancellation Policy: 24-hour notice is appreciated and requested if you cannot make your appointment so we can fill your appointment with another client on our growing waitlist. Your appointment is considered a commitment, and there will be a $50 fee to cover the provider’s time if you do not cancel with a minimum of 24 hours’ notice.
Additionally, if you are running late, please let us know. In order to best serve all of our clients without rushing and to give each of you the time and attention you deserve, we will need to reschedule anyone who is more than 10 minutes late. Your appointment will be rescheduled for a later date/time, and you will be subject to a $50 fee.
We understand that things happen, so there will be some discretion given on these fees, but it is important that we all feel that our time is valuable and treat each other accordingly.
With love, gratitude, and big toothy grins,
Dr. Marisha Chilcott and the Morpheus Team
For questions, recommendations, or concerns, please contact our Santa Rosa office by phone at 707-921-7447 or by email at info@morpheusmedspa.com